Aeon: A User Guide

The Aeon dashboard includes several functions related to monitoring your requests. You can view your order history, clone requests, find electronically delivered items (photoduplication), etc.: 

You can search your order history through the Aeon dashboard and keep track of the status of outstanding requests. While your requests are outstanding, you may notice the Aeon status change. Here are definitions of some key Aeon status updates: 

• Awaiting Request Processing: You've submitted the request, but library staff have not yet processed the request.
• In Item Retrieval: Library staff is retrieving the material you requested.
• Item on Hold: Library staff has placed the item on hold; it is ready for you to view in the Reading Room. 
• Item Checked Out: The item has been checked out to you. 
• Item Reshelved: The item has been reshelved. 
• New Archival Facility Request: You've requested a collection/item that is housed at our off-site Archival Facility. Note: we require three business days to retrieve collections from the Archival Facility. 
• Awaiting Delivery from Archival Facility: Your request has been processed and we are awaiting its arrival from the Archival Facility. 
• In Transit from Archival Facility: Your request is on the way from the Archival Facility to the W.S. Hoole Special Collections Library. 
• Cancelled by Staff: Library staff have cancelled your request. 

Some statuses you may encounter if you submitted a photoduplication request: 

• Awaiting Order Approval: You need to log in to Aeon to approve an invoice and pay any associated fees. 
• Awaiting Item Delivery: The invoice has been approved/paid (or fees were waived) and the next step is for us to release the image. There is nothing you need to do at this point. 
• Item Delivered: The item has been delivered to your Aeon dashboard. Check under "Order History" > "Electronically Delivered Items" to locate the image. 

Researchers can use Aeon to clone (or repeat) earlier requests that they've made.

1. Go to the Aeon dashboard and click on "Order History": 

2. Choose "Request History" or "All Requests." 

3. Find the relevant collection/request and click on "Actions" : 

4. Choose "Clone Request." 

Photoduplication requests generally require the researcher to approve invoices and pay any associated fees before the request can be fulfilled. The exception to this is if all fees have been waived; in that case, the researcher has nothing they need to do in order to move the request forward. 

1. You'll receive a notification email generated by ualsc-aeon@ua.edu with instructions for approving the order invoice. 

2. Log into Aeon and approve the invoice prior to payment. You can approve via the "Actions" menu of the request preview, or via the top menu in the request detail: 

3. Again, no approval is needed if the fees have been waived. 

1. Payment occurs via "Order History" > "Order Billing":